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Travel & Tourism NCFE Level 3 Introductory Diploma

This study programme designed by Travel & Tourism professionals, will provide you with skills and knowledge relevant to a range of different sectors within the travel & tourism industry.


My journey at Bedford College started five years ago when I studied an entry level English Language course.  I’ve now progressed through three levels of Travel & Tourism and I’d like to go even further and study at Level 4 and Level 5.   

I chose Travel & Tourism because I had always wanted to work as a member of cabin crew.  I love the idea of working on long haul flights and having the opportunity to visit different counties across the world, meeting new people from different backgrounds. In fact, I’ve already completed my cabin crew certificate, which was part of my course last year.

I’ve found the lessons very interesting and I’ve really enjoyed the course trips. We went to Edinburgh this year to analyse how the city organises its key tourist attractions.  We visited the zoo, took a city bus tour and a night walking tour.  For each attraction we had to fill out a questionnaire, take photographs and critically look at the organisation and their marketing.  For example, Edinburgh Zoo promotes itself as the only zoo in the UK to keep pandas, which helps attract visitors from England, Ireland and Wales, not just Scotland.

The College also arranged some work experience for me at the Park Inn by Radisson Bedford Hotel.  I was there for two weeks and worked on reception, behind the bar and in the restaurant.  They offered me a job at the end of the two weeks, but I’ve decided to focus on my higher education studies instead.

Dominika - Travel & Tourism Level 3

Entry requirements

To begin this study programme you will need: 

Duration: 2 years 
  • 4 GCSEs grades 9–4 ideally including English & maths OR 
  • Travel & Tourism at Level 2

Course content

This study programme is designed to give you an in depth understanding of the travel & tourism industry, and will raise your awareness of other sectors that the industry is comprised of. You will also gain an insight into the range of opportunities currently available within the industry. 

Subject Units:

  • UK travel & tourism industry
  • Customer service in travel & tourism
  • Preparing for a career in travel & tourism
  • The UK conference and event industry 
  • Travel & tourism destinations
  • UK tour operations
  • Worldwide passenger airlines
  • Marketing for travel & tourism industry

If you carry on to the second year you will also study

  • Work experience in travel & tourism
  • UK passenger transport industry
  • Business travel
  • Cabin Crew
  • Airport Passenger Service Agents

English and maths

If you don't already have GCSE English and maths grade A* - C, we will work with you to help you develop your English and maths skills.

Additional vocational learning qualifications

You will also have the opportunity to take part in a residential trip to either a UK or European destination, and participate in day trips. Previous visits have included Disneyland Paris, Liverpool, Bath, Edinburgh, Brighton, Marbella, Gibraltar, Amsterdam and many others.

Assessment methods

You will be assessed via: tasks, presentations, tests, and role plays.


  • Travel & Tourism BTEC Level 3 Diploma 
  • Aviation Operation NCFE Level 2 Award (Bedford campus only) 
  • Cabin Crew NCFE Level 2 Award 
  • English & maths qualifications if required
  • Up to 112 UCAS Points available 
Further study and career options

After completing this course, you could go on to gain employment in the Travel & Tourism industry as a travel agent, or hotel or airport staff.  You could also progress onto our Travel & Tourism Level 3 Diploma then onto our Travel & Tourism Management BTEC HNC/HND.

Additional information
• There is an additional £500 fee per year to cover the costs of trips and uniform. This will include day visits and a residential overseas. This will be payable on enrolment; further details will be given at interview

• You will be required to wear a uniform for a minimum of one day a week. You will be required to provide your own pens, paper and folders

Funding information

All full-time Level 1 and Level 2 courses are now FREE for everyone, whatever their age. If you are looking to study a Level 3 qualification, courses are still free if you’re under 19 or 19-23 and studying your first full Level 3 qualification. If you’re over 23 or studying a second Level 3 qualification, you will need to pay a fee. Find out more on our financial support page at

If you are aged 19 or over you may qualify for an Advanced Learner Loan to help you pay the tuition fees for this course. Find out more at You can also pay by instalments to help make the cost of this course more affordable.

Course Information & How to Apply

To apply online, select the 'Apply' button below. You will need to register an account and then you can follow the instructions on screen.

LengthStart DateFees per yearLocationCourse Code
2 years 13/09/2021 Launch our fee calculatorFree if 16-18yrs. Are you 19+?
Launch our fee calculator
Cauldwell Street BBH109

Apply Online

Part-time course already started?

Our upcoming 2021-22 part-time courses will be out in May. Get alerted when they're released by selecting your campus of choice below and filling out the relevant form:

Bedford College Enquiry Form

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Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.  Find out more.

Autism & Asperger’s Syndrome Support
At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.  Find out more.

We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 for more information.

Additional formats
Course information sheets are also available in large print and audio formats. Call us on
01234 291000 to order your copy.