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Aviation Operations on the Ground Level 2 Certificate

  • L2
  • EHCP
  • UE

This course is designed to give you the knowledge and ability to become a passenger service agent as it mirrors some of the training available within the industry. You will look at the check in procedures along with dispatch procedures and airport requirements. You will also learn useful terminology taught in the industry. If you are thinking of working at your local airport, this qualification gives you all the information you would need to begin including terminology, airport procedures and customer service. The tutors have worked within the industry so they can pass their own knowledge on to you. This qualification opens your eyes to the different areas you can work in - not just the check in desk!

Entry requirements

You will need to have a good standard of written and spoken English and a genuine interest in the Aviation industry. Entry will also be subject to a successful interview.

Course content

During the course you can study a range of topics, including:

  • Health and safety within aviation
  • Aviation security
  • Aviation communications
  • Airport check in services

We are part of the Swissport Academy which works closely with us to mirror the content of their training. We can also access speakers and visits, along with students getting a guaranteed interview with Swissport when they successfully pass the course.

Assessment methods

Students will be assessed through booklets, role play, practical including tannoy announcements, bag tag and ticketing and multiple choice tests.

Further study and career options

The qualification gives a good background for those wishing to apply for employment within an airport with Swissport or another ground handler. Students may also want to study Travel & Tourism with us further on our NCFE Cabin Crew, Level 2/Level 3 full-time qualification or the HNC programme.

Additional information

A genuine interest in the airline industry is essential for this course. You must be willing to participate and work as part of a team and independently. Smart dress is essential. There may be an additional cost for an educational trip to Luton Airport. Information will be given when you start your course as it is dependent on numbers.

Pay by instalments

The College offers an instalment plan for Further Education and Higher Education courses to students where the total amount payable at the point of enrolment is £200 or more. Within the scheme there is an ability to pay up to 7 instalments, depending on the length of the courses and the final payment must be paid at least a month before the end of the course.

Course Information & How to Apply

To apply online, select the 'Apply' button below. You will need to register an account and then you can follow the instructions on screen.

LengthStart DateDay(s)Time(s)FeesLocationCourse Code
14 weeks 25/02/2020 Tue 6.00 pm - 8.00 pm £350 Cauldwell Street H1380S1 Course in progress


Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.  Find out more.

Autism & Asperger’s Syndrome Support
At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.  Find out more.

We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 for more information.

Additional formats
Course information sheets are also available in large print and audio formats. Call us on
01234 291000 to order your copy.
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