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ITIL Foundation V4

  • L3

Classroom lead, intensive ITIL Foundation course focusing on the IT Service Management (ITSM) aspect of providing and supporting information technology based services. This course will deliver the fundamentals of IT service management.

Entry requirements

There are no qualifications required  to undertake this course, however it is desirable that candidates have one years’ experience working in an IT Role.

Course content

You will study the following on the course:

  • Information Technology Service Management Fundamentals
  • Service organisations, offerings and relationships
  • The Four Dimensions of Service Management
  • Service Value Systems
  • The Seven Guiding Principles
  • Service Value Chain
  • Continual Improvement
  • Management Practices: General, Service and Technical

Assessment methods

Exam based assessment at the end of the course.


ITIL Foundation V4
Further study and career options

Course progression: ITIL Practitioner

Career progression: IT Service Management

Additional information

The cost of the exam is £299. 

Course Information & How to Apply

Please visit our Student Recruitment Team based at Cauldwell Street, call us on 01234 291000 or email us to find out more and enrol onto this course.

LengthStart DateDay(s)Time(s)FeesLocationCourse Code
3 days 06/07/2020 Mon, Tue, Wed 9.00am - 4.00pm £350 Cauldwell Street F2258 Course in progress


Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.  Find out more.

Autism & Asperger’s Syndrome Support
At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.  Find out more.

We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 for more information.

Additional formats
Course information sheets are also available in large print and audio formats. Call us on
01234 291000 to order your copy.
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