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IT User Skills Level 3 Diploma

To meet employer demands, IT Users not only need increased levels of skills in basic desktop technology; they also increasingly need to be skilled in security management and IT support processes and tools, and the use of communications and mobile technologies. The aim of the qualification is to recognise the application of a range of IT user skills, knowledge and understanding. These qualifications provide increased flexibility and choice for learners, allowing them the opportunity to use any method, or combination of methods, which clearly demonstrates that the learning outcomes and assessment criteria have been met by candidates. It is, however, important that learners submit actual work.

Entry requirements

There is no requirement for any specific prior learning. We recommend that an initial assessment should take place to ensure the candidate is capable of reaching the required standards.

Course content

The aim of these qualifications is to give candidates the opportunity to:

  • develop their knowledge and understanding of IT
  • develop their skills and competencies in IT which could include: basic desktop technology, security management, IT support processes and tools , the use of communications and mobile technologies
  • demonstrate competencies in the workplace
  • achieve a nationally recognised qualification
  • progress to employment
  • prepare for employment in a specific occupational sector
  • continue professional development

These qualifications:

  • are vocationally-related and credit-based
  • support development of Functional Skills and Essential Skills Wales
  • consist of units based on the national occupational standards developed by e-skills UK, the Sector Skills Council for Business and Information Technology
  • are supported by e-skills UK

There is one mandatory unit for this qualification Level 3, Unit 3 – Improving Productivity Using IT (L/502/4157) which is 5 credits.

The remaining 34 credits are from the optional units, of which:

  • 17 credits must be at Level 3
  • a QCF or SCQF accredited unit from another sector may be included (sector specific unit or SSU), with the following constraints:
  • - the SSU may be at any level< - the SSU must be at least 5 credits - only 5 credits will contribute to the overall qualification
  • the credit value of the SSU does not count towards the requirement for half the optional unit credits to be at the same level as the qualification.

Assessment methods

It is important that learners submit actual work and that professional discussion and tutor observation are only used to support actual work.

Further study and career options

On completion of this qualification, you could progress to further study in Further Education (FE) or Higher Education (HE).

Additional information

This qualification is delivered in the workplace and is a roll on/roll off course which learners should complete within 8-10 months.

Course Information & How to Apply

Unfortunately this course has been cancelled. Please ring 01234 291000 or email for alternatives.

Start DateDay(s)FeesLocationCourse Code
Flexible Mon, Tue, Wed, Thu, Fri Ring our Sales team on 01234 291747Ring our Sales team on 01234 291747 Cauldwell Street W325


Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.  Find out more.

Autism & Asperger’s Syndrome Support
At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.  Find out more.

We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 for more information.

Additional formats
Course information sheets are also available in large print and audio formats. Call us on
01234 291000 to order your copy.
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