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Operations/Departmental Manager Higher Apprenticeship Level 5

Operations-departmental manager Higher Level 5 Web header NEW JPG

This apprenticeship is suitable if you are or you wish to become an operations/departmental manager. You could be at the start of your career or be an aspiring or existing manager who has developed practical experience but wish to develop your theoretical understanding of management skills further. The apprenticeship includes work-based learning, business education (where the CMI Level 5 Diploma in Management & Leadership is incorporated) and the opportunity for membership of the Chartered Management Institute on completion of the apprenticeship.

Entry requirements

Grade requirements: You will need a minimum of five GCSEs at grades A-C or 9-4, or equivalent.

Other requirements: Apprentices without Level 2 English and mathematics will need to achieve this prior to taking the end point assessment.

Course content

The Level 5 Diploma in Management and Leadership consists of the following units:

  • Principles of Operational Leadership and Management in an Organisational Context
  • Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success
  • Managing Stakeholder Relationships
  • Managing Projects to Achieve Results
  • Managing Change
  • Creating and Delivering Operational Plans
  • Managing Finance
  • Using Reflective Practice to Inform Personal and Professional Development

Assessment methods

Assignments for CMI Diploma

  • Portfolio of evidence of knowledge and demonstration of skills and behaviours
  • A work-based project

End point assessment will include:

  • Knowledge test, competency based interview, assessment of portfolio of evidence, presentation of work-based project approach and findings and professional discussion relating to CPD activity
  • Examination for English and Maths Level 2 if required


You will gain the following qualifications:

Level 5 Diploma in Management and Leadership

Operations/Departmental Manager Apprenticeship Level 5


  • Functional Skills in English and maths Level 2 (if required)

Further study and career options

Further study: You may wish to progress to specific professional areas such as the Certificate/Diploma in HR Practice or HR Management or Marketing, or Level 6/7 in Management.

Future careers: On completion, you can register as a full member with the Chartered Management Institute and/or the Institute of Leadership & Management and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.

Course Information & How to Apply

To start this Apprenticeship you will need to be employed in a relevant job role – visit the Apprenticeships section of our website, where you can view our Apprenticeship vacancies. For further information or queries you can email us or call 01234 291747.

LengthStart DateDay(s)FeesLocationCourse Code
24 - 30 months Flexible 2 evenings a month Apprentices do not have to pay a fee to study, however the employer may be required to pay depending on their Levy entitlement/age of the candidate. For further information call 01234 291747. Cauldwell Street E2341

Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.  Find out more.

Autism & Asperger’s Syndrome Support
At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.  Find out more.

We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 for more information.

Additional formats
Course information sheets are also available in large print and audio formats. Call us on
01234 291000 to order your copy.

Next steps

To be eligible for an apprenticeship you must either be employed on a full-time contract by an employer willing to support your training or have an offer of employment as an apprentice. Bedford College can help you find a job role with an employer if you don’t already have one.

» Find out more and how to apply

Bedford College actively seeks to promote equality of access to education and training and to provide support where appropriate. Employers are made aware that apprentices have the same rights to protection against discrimination, harassment and victimisation under the Equality Act 2010 as employees. 

Apprentices who have disclosed a disability covered by Equality legislation have the right to request reasonable adjustments in the workplace. We will work with employers to ensure that appropriate adjustments are agreed and established to facilitate this.

At the College we provide additional support for students and apprentices who have a specific learning difficulty or disability.