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Business Skills NVQ Level 2 Certificate

This qualification is suitable for candidates who use a variety of business skills to carry out their responsibilities at work. Candidates will be required to demonstrate to demonstrate competence in administration and customer service functions, but will also have the opportunity to demonstrate competence across a broader range of work activities. The qualifications have been accredited to the Qualifications and Credit Framework and have particular benefits for both learners and learning providers, such as, for example: More choice and flexibility. Opportunity to transfer credit between qualifications. More transparency in terms of the size and level of commitment needed to achieve the qualification. More clarity in terms of progression pathways.

Entry requirements

You must be employed in a business administration or Customer Service role in order to take this qualification.

Course content

This qualification forms part of a suite of Business Skills qualifications which assess someone's competence (that is the skills, knowledge and understanding they have) within a work situation. The qualifications accredit cross-sector skills and comprise units taken from the business and administration, customer service, management, sales and marketing and health and safety national occupational standards. Each unit has been given a level and credit value and candidates will, within the constraints of the specific rules of combination for the qualification, be able to combine units from these sectors into a qualification that reflects their job role or interest.

As such the qualifications are particularly appropriate for candidates who need a variety of business skills, at different levels of commitment, to carry out their job responsibilities at work. To achieve this qualification, candidates must achieve at least 34 credits overall, 21 of which must be achieved at level 2. Candidates need to achieve at least 12 credits from Group A and at least 5 credits from Group B. The remaining 17 credits can be achieved from either Group A or Group B or Group C or a mixture of Groups A, B and C. 

Some units from Group A

  • Produce documents
  • Research and report information
  • Organise and support meetings
  • Plan and run projects
  • Make a presentation
  • Carry out your responsibilities at work
  • Work within your business environment.

Some units from Group B

  • Give the customer a positive impression of yourself and your organisation
  • Organise the delivery of reliable customer service
  • Resolve customer service problems
  • Improve the customer relationship
  • Work with others to improve customer service
  • Promote continuous improvement in customer service.

  • Some units from Group C

  • Allocate and check work in your team
  • Develop productive working relationships with colleagues
  • Provide leadership in your area of responsibility
  • Recruit, select and keep colleagues
  • Manage your resources.

  • Further study and career options

    Candidates will have the opportunity to progress within the suite of qualifications. For example, a candidate achieving an OCR Level 2 Certificate in Business Skills In addition candidates can widen their skills and undertake other OCR work-based qualifications.

    Additional information

    Candidates should complete within 8 months.

    Course Information & How to Apply

    Unfortunately this course has been cancelled. Please ring 01234 291000 or email for alternatives.

    LengthStart DateDay(s)FeesLocationCourse Code
    32 week(s) Flexible Various Ring our Sales team on 01234 291747Ring our Sales team on 01234 291747 Work-based Learning E2030


    Additional Learning Support
    If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.  Find out more.

    Autism & Asperger’s Syndrome Support
    At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.  Find out more.

    We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 for more information.

    Additional formats
    Course information sheets are also available in large print and audio formats. Call us on
    01234 291000 to order your copy.
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