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Business Administration NVQ Level 2 Diploma


This course will provide you with a nationally recognised qualification valued by employers, develop skills and competence in the workplace, continue professional development and prepare you to progress in employment in a Business Administration role.

Entry requirements

This is a work-based qualification. Before starting the course you will have an initial assessment.

Course content

During the course you can study a range of units including:

  • Managing personal and professional development
  • Negotiating in a business environment
  • Delivering a presentation
  • Creating bespoke business documents

To achieve a Level 3 Diploma in Business and Administration, you must complete a minimum of 58 credits:

1. 27 credits from GROUP A MANDATORY UNITS

2. a minimum of 13 credits from GROUP B OPTIONAL UNITS

3. a maximum of 10 credits from GROUP C OPTIONAL UNITS.

4. a maximum of 8 credits from GROUP D OPTIONAL UNITS

A minimum of 40 credits must be achieved through the completion of units at Level 3 or above.


  • Communicate in a business environment
  • Manage personal and professional development
  • Principles of business communication and information
  • Principles of administration
  • Principles of business


  • Contribute to the improvement of business performance
  • Negotiate in a business environment
  • Develop a presentation
  • Deliver a presentation
  • Create bespoke business documents
  • Contribute to the development and implementation of an information system
  • Monitor information systems
  • Evaluate the provision of business travel or accommodation
  • Provide administrative support in schools
  • Administer parking and traffic challenges, representations and civil parking appeals
  • Administer statutory parking and traffic appeals
  • Administer parking and traffic debt recovery
  • Administer legal files
  • Build legal case files
  • Manage legal case files
  • Manage an office facility
  • Analyse and present business data
  • Produce business documents
  • Store and retrieve information
  • Produce minutes of meetings
  • Handle mail
  • Prepare text from shorthand
  • Prepare text from recorded audio instruction
  • Maintain and issue stationery and supplies
  • Contribute to the organisation of an event
  • Organise business travel or accommodation
  • Provide administrative support for meetings
  • Administer human resource records
  • Administer the recruitment and selection process
  • Administer parking dispensations
  • Administer finance
  • Buddy a colleague to develop their skills
  • Employee rights and responsibilities
  • Support environmental sustainability in a business environment
  • Resolve administrative problems
  • Prepare specifications for contracts
  • Prepare text from notes using touch typing


  • Promote equality, diversity and inclusion in the workplace
  • Manage team performance
  • Manage individuals’ performance
  • Manage individuals’ development in the workplace
  • Chair and lead meetings
  • Encourage innovation
  • Procure products and/or services
  • Implement change
  • Implement and maintain business continuity plans and processes
  • Participate in a project
  • Develop and maintain professional networks
  • Develop and implement an operational plan
  • Manage physical resources
  • Prepare for and support quality audits
  • Manage a budget
  • Manage a project
  • Manage business risk
  • Recruitment, selection and induction practice
  • Organise and deliver customer service
  • Resolve customers’ complaints
  • Using email
  • Word Processing Software
  • Website Software
  • Spreadsheet Software
  • Presentation Software
  • Bespoke Software
  • Database Software


  • Principles of leadership and management
  • Principles of market research
  • Principles of marketing and evaluation
  • Principles of digital marketing and research
  • Principles of marketing stakeholder relationships
  • Understand the customer service environment
  • Understand the legal context of business
  • Principles of Social Media within a Business

Assessment methods

You will be assessed by a portfolio of evidence, which could include observation, work products, case studies, reflective accounts, Q&A, professional discussion, witness testimonies, RPL.

Further study and career options

On successful completion of this course you can progress to a relevant Level 3 qualification.

Course Information & How to Apply

Unfortunately this course has been cancelled. Please ring 01234 291000 or email for alternatives.

LengthStart DateDay(s)FeesLocationCourse Code
Up to 12 months Flexible Various Ring our Sales team on 01234 291747Ring our Sales team on 01234 291747 Offsite W406


Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.  Find out more.

Autism & Asperger’s Syndrome Support
At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.  Find out more.

We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 for more information.

Additional formats
Course information sheets are also available in large print and audio formats. Call us on
01234 291000 to order your copy.
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